EHA GHM’s cold chain monitoring technology ensures near real-time visibility across diverse storage and transport conditions. Sensors are placed inside cold rooms, refrigerators, cold boxes, and refrigerated trucks to safeguard essential health commodities.

The EHA-GHM web/mobile applications are where you can view your monitoring information and keep your system up to date. Administrator users can also add and edit users and locations among other things.

Step by Step

1. Go to app.eha-ghm.org or open the EHA-GHM mobile app on your Android.
2. Enter your phone number or email to receive your login code.
3. Check for a message from EHA-GHM.
4. Enter the six digit code you received to log in.
5. You will remain logged in for about a week and then you will need to do this again.

Note: If you need an account created, please reach out to your company's administrator or contact support@eha-ghm.org if your company does not have an administrator account yet.

Users that have Administrator permissions can create new users to access EHA-GHM applications.

‍Step by Step

1. Log into the EHA-GHM Web Application. 
2. Select Administration. 
3. Select Users.
4. Select + Add User .
5. Type in as much user information as possible.
6. Select Access Type (click here for more information on "Limited").
7. Select the Language from the drop down list.
8. Select the Time Zone.
9. Select the appropriate temperature unit (Imperial = Fahrenheit, Metric = Celsius)
10. Select how to notify the user that their account is ready to use (email, SMS, WhatsApp). 
11. Select Create User.

Login welcome messages are typically sent when an administrator first creates a user. Follow the instructions below to send users additional messages to log-in.

Step by Step

1. Log into the EHA-GHM Web Application. 
2. Select Administration.
3. Select Users.
4. You can search for a user by name, email address or phone number in the search boxes at the top of the list
5. Check the box next to the user(s) that you want to notify.
6. Select Notify at the top of the table.
7. Review and edit users and how they will be notified.
8. Select SEND NOTIFICATIONS.

Administrators can edit user details and permissions.

Step by Step

1. Log into the EHA-GHM Web Application.
2. Click Administration. 
3. Click Users.
4. You can search for a user by name, email address or phone number in the search boxes at the top of the list.
5. Click the user’s name in the table to edit.
6. Update the user’s contact information or account settings.
7. Click UPDATE USER. 

If the user is logged in, they will need to log out and log back in to see changes.

‍Response: Learn how to change your account from Fahrenheit to Celcius or vice-versa.

1. Log into the EHA-GHM Web Application.
2. Click My Account.
3. Click Manage Account.
4. Locate the Units section, and select Imperial or Metric.
5. Select Update Account.

Here is a list of items to prepare for your installation:

1. Floor plan
2. Required temperature range
3. Facility coordinates
4. Power outlets
5. 2.4G Wifi (minimum)
6. Local data SIM/Global SIM subscription
7. Power outlets that ensure proximity between the temperature-sensing devices and the Passport
8. User hierarchy (Admin and other users)

Data recorded on Trek Tabs and Pro's can be offloaded via the EHA-GHM mobile app, which can be downloaded from the Apple App or Google Play stores.

Step by Step

1. Download the EHA-GHM mobile app from the Google Play Store or Apple App Store.
2. Open the EHA-GHM mobile app and tap SCAN DEVICE. A login is not required to transfer data.
3. Scan the QR Code on the Trek or select the Trek ID from the list of nearby devices
4. Tap TRANSFER DATA and remain near the device until the app indicates a successful data transfer.

Note: Users do not need to be logged in to transfer data.

Once a shipment arrives, you can see if there is an alarm or if a temperature excursion happened. Anyone can do this, no log in is required.

Step by Step

1. Press and release the button in the middle of the Trek Pro to view status.
2. The color of the button in the middle indicates the excursion status:

Green: no issue recorded.

Yellow: a warning recorded.

Red: an alarm recorded. 

Note: For more in-depth data analysis, transfer your data to the EHA-GHM platform.

You can view temperature data on the web application if you have EHA-GHM login access.

Step by Step

1. Log into the EHA-GHM Web Application. 
2. Select Shipments.
3. Search by the name of the shipment or the 5-digit Trek ID shown on the QR code of the device. 

Note 1: You can interact with the timeline graph, download CSV reports, and view further contextual data.  

Note 2: This function is not yet available for iOS users.

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Uploading data to the cloud is essential so you can view it in the web app. You do not need to login or have an EHA-GHM account to upload data.

Step by Step

1. Open the EHA-GHM mobile app. 
2. Click Scan Device 
3. Scan the Trek Pro or Trek Tab QR code. 
4. Select the device ID from the list of nearby devices.
5. Tap Transfer Data and remain near the device until the app indicates a successful data transfer.
6. To view the data you will need to have an EHA-GHM account.

Note: If you have an EHA-GHM Passport, the Passport will automatically transfer device data to the EHA-GHM platform. Trek devices must be within the Passport's bluetooth range.

EHA-GHM devices communicate to your phone and with each other via Bluetooth Low Energy (BLE). If you have trouble connecting, try the following steps.

‍Step by Step

Your mobile phone uses Bluetooth to connect to EHA-GHM devices. Bluetooth connectivity on your phone does not always connect automatically. Please try these steps to connect.

1) Is Bluetooth on?

Open Settings.

Go to Bluetooth, and turn it on.

Try to connect to the EHA-GHM device.

Still not connecting? Continue to the next step.

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2) Turn Bluetooth Off and On

Open Settings.

Go to Bluetooth, and turn it off. 

Wait a few seconds and then turn Bluetooth back on.

Try to connect to the EHA-GHM device.

Still not connecting? Continue to the next step.

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3) Restart the EHA-GHM App

Close the EHA-GHM App.

Wait a few seconds, then reopen the EHA-GHM App.

Try to connect to the EHA-GHM device. 

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Step by Step

‍4) Turn Phone Off and On

Turn your phone off.

Wait a few seconds and then turn your phone back on.

Open the EHA-GHM App.

Try to connect to the EHA-GHM device.

If you're still not able to connect, please contact EHA-GHM support via email at support@eha-ghm.org

Once a shipment arrives, you can see if there is an alarm or if a temperature excursion happened. Anyone can do this, no log in is required.

Step by Step

1. Quickly press and release the button in the middle of the Tab. 
2. View the LEDs for temperature status 
3. If the left light ✔️ blinks green, no issues with the shipment were recorded.
4. If the right light ✖️ blinks red, a warning or alarm from the shipment was recorded. A red light does not indicate a problem with the Tab. 

Note: For more in-depth data analysis, transfer your data to the EHA-GHM platform by scanning the device with the EHA-GHM mobile application.

You can view temperature data on the web application or a mobile device if you have EHA-GHM login access.

Web App

1. Log into the EHA-GHM Web Application. 
2. Select Assets.
3. Select the Facility Name.
4. Select an Asset to view detailed temperature and humidity data. 

Note: You can interact with the timeline graph, download CSV and PDF reports, and view further contextual data.

Android App

1. Open the EHA-GHM mobile app. 
2. Login to EHA-GHM. 
3. Select Assets.  
4. Click on an asset to view the current temperature and humidity data.

Note: This function is not yet available for iOS users.

Update Product Profiles on Trek Pro’s using your mobile device.

Step by Step

1. Log into the EHA-GHM mobile app. 
2. Tap QR code in the top right corner of the EHA-GHM mobile app.
3. Scan the QR code on the back of the Trek Pro.
4. Tap the menu icon in the top right corner.
5. If the device is already associated with a shipment or asset, select Trek Details
6. Select Menu again
7. Select Update product type
8. Select the desired Product Profile
9. Selected Product Profile will automatically be applied.

The Trek LED light will quickly flash green 3 times to indicate the process is complete.

Note #1: If a customized product profile is desired, reach out to your EHA-GHM account manager.

Note #2: This feature is not feasible for Trek Tab devices.

The EHA-GHM Trek tab is a single-use wireless data logger that monitors temperature. The Tab is designed for comprehensive visibility throughout a shipment- from the origin to the destination.

Features of the Trek Tab include:

• Wirelessly monitors temperature data
• Fast data transfer using Bluetooth 
• Up to 100 days of battery life while monitoring
• Configurable LED alarms
• Smaller than a domino
• Durable and water-resistant
• PQS pre-qualified by the WHO

The EHA-GHM Trek tab is a single-use wireless data logger that monitors temperature, and can be activated for placement in shipments using these directions.

1. Turn on the Trek Tab
2. Press and hold the center Push button for four seconds until the centerLED blinks green.
3. The Trek Tab is now activated and monitoring.

Checking the Status

If you are unsure if the Trek Tab is activated, quickly press and release the center PUSH button. Do not hold it.

If no LEDs light up, the device is not activated.

If the center LED blinks green, the device is activated.

If the two side LEDs  light up, the device has already been used. Don't use it.

Creating a shipment allows you to access data from a Trek device when it is uploaded to the EHA-GHM Web Application. 

Step by Step

1. Open the EHA-GHM mobile app.
2. Login to EHA-GHM.
3. Navigate to Shipments 
4. Select + New Shipment.
5. Enter the shipment details

Mandatory fields are Shipment Name, Origin, and Destination.

If a new start or end location needs to be added, please reach out to EHA-GHM.

6. Select Add Trek.
7. Scan or select the Trek ID to associate the device that will be included in the shipment.

The Trek ID can be found on the back of the device

You can go back and edit any of this information at any time 

8. Select Create Shipment.

Note: This feature is not yet available for iOS users. For users operating on iOS systems, please create Shipments on the EHA-GHM Web App.

Note: This functionality requires an EHA-GHM account. If you need an account created, please reach out to your company's administrator or contact support@eha-ghm.org if your company does not have an administrator account yet.

Creating a shipment allows you to access data from a Trek device when it is uploaded to the EHA-GHM Web Application.

Step by Step

1. Log into the EHA-GHM Web Application.
2. Select Shipments.
3. Select Create Shipment.
4. Enter basic information about your shipment (mandatory fields include Shipment Name, Origin, and Destination).
5. Select origin and destination from the drop-down menu. If a new origin or destination needs to be added, please reach out to EHA-GHM Support.
6. Select Next.
7. Select a Trek device from the drop-down menu to monitor the shipment with. The Trek ID is found on the back of the device.
8. Enter a Device Name.
9. Select Create Shipment, or Next, if your company uses the Stakeholder functionality.
10. For those using the Stakeholder Functionality:
11. After selecting Next, select the stakeholder(s) that you'd like to give shipment visibility from the list.
12. Select Create Shipment.

Note: You can go back and edit any of this information at any time.

If you would like to add additional origin and destination points, please reach out to EHA-GHM Support at support@eha-ghm.org

Trek Tabs cannot be turned off. You can edit shipment end times in the EHA-GHM Web Application.

Keep the Shipments page organized with the "Mark as Reviewed" checkbox and filter.

1. Log into the EHA-GHM Web Application.
2. Click Shipments.
3. Click into a shipment.
4. Review your data.
5. Click the Mark as Reviewed checkbox in the upper right-hand corner.

The EHA-GHM Passport allows for hands-free and automated data uploads from Trek Devices.

Step 5: Download the EHA-GHM mobile app

Step 6: Press the blue button on the side of the Passport

Step 7: Use the EHA-GHM app to scan the QR code on the front of the Passport

Note: Steps 1-4 should get your Passport working.  Steps 5-7 are for advanced options.

Passport can connect to the internet via cell, WiFi and Ethernet to share data with the EHA-GHM Web App.

Step by Step: Cell Connection

The Passport will automatically connect to a cellular network when turned on. A solid white light above the cloud icon in the bottom left-hand corner of the Passport will indicate internet connection, which can take up to 30 minutes. If the Passport fails to connect:

1. Slide the power switch on the back of the passport to the Off position.
2. Check the SIM card is correctly installed. It is located on the right side of the Passport. Remove the black rubber cover to access the SIM card.
3. Lightly push the SIM card to eject it. Fully remove it and then reinsert it, ensuring it clicks into place.
4. Turn the Passport back on, and wait up to 30 minutes for it to connect.
5. If the Passport still fails to connect to the local cell network, try moving it to different locations in your building, closer to an exterior wall or window. Wait up to 30 minutes in each new location.

If the Passport still fails to connect, please contact support@eha-ghm.org or consider connecting it to WiFi or Ethernet.

Step by Step: WiFi Connection

1. Download the EHA-GHM mobile app.
2. Press the blue button on the left side of the Passport.
3. Use the EHA-GH  mobile app to scan the QR code on the front of the Passport.
4. Select Networks.
5. Select Wi-Fi.
6. Enter the local network's name and password. Keep in mind that this field is case and space sensitive.
7. If the Passport is unable to connect after using the correct network name and password, please contact support@eha-ghm.org.

Trek Signal Strength is an indicator of how quickly data will be transferred from a Trek to a Passport.

What is Trek Signal Strength?

Treks that are in the medium or strong range will transfer data at the fastest rate. Treks that show a weak range will take longer and/or might not consistently transfer data to a Passport.

Step by Step

1. Open the EHA-GHM mobile app, scan the QR code on the front of the Passport, then press the blue button on the left side of the Passport. 
2. Select Test Trek Signal to see Treks in range.
3. A list of Treks will appear, ordered by signal strength. No further action is  needed for Treks with a medium or strong signal.

Improving Trek signal strength

Moving the Passport can improve Trek signal strength. 

The fewer barriers in between the Passport and the Trek(s), the better the signal strength will be.  After you move the Passport, you need to retest the signal strength.

Retesting Trek signal strength

1. Exit the Passport detail page.
2. Move or reposition the Passport or Treks.
3. Wait 3 minutes and then reconnect to the Passport.
4. Select the Test Trek Signal.

Note: The Passport cannot scan for Treks while connected to the mobile phone. To rescan for nearby Treks after adjusting their positioning, close the app, wait 3 minutes, and then reconnect to the Passport.

EHA-GHM Administrators can set up notifications for any user to be alerted when a particular Asset’s temperature is outside of the desired range.

Step by Step

1. Log into the EHA-GHM Web Application.
2. Select Administration.
3. Select Facilities.
4. Select the Facility for which you would like to configure notifications.
5. Select Notifications.
6. Select Add Notification.
7. Select User. 
8. Select the Trigger Type that you would like the user to receive.
9. Select the Communication

EHA-GHM Administrators can create Alarm Causes and Resolutions for Assets. Alarm Causes and Resolutions help users document issues that caused temperature alarms and document the solutions.

Step by Step

1. Log into the EHA-GHM Web Application. 
2. Select Administration.
3. Select Alarm Causes and Resolutions.
4. Select Manage.
5. Select Causes and Resolutions you wish to configure for your company.
6. To add a custom cause or resolution, click Custom.
7. Enter a Resolution Name.
8. Select Save.
9. Select Save again.

Learn how to subscribe or modify your notifications in EHA-GHM. Notification can be enabled for shipments and storage monitoring assets that are in contact with a EHA-GHM Passport.

1. Log into the EHA-GHM Web Application.
2. Select My Account.
3. Select Manage Account.
4. In the upper left-hand corner, select Notifications.
5. Locate Shipment Notifications or Storage Monitoring Notifications.
6. Click the toggle button to reveal Facility and Channel options.
7. From the dropdown, select your desired Facility.
8. Select the desired Channel to receive the notifications: Email, SMS, and/or WhatsApp.
9. Select Update Account.

Note: Shipment and Storage Monitoring notifications are only supported if the Trek is within range of a EHA-GHM Passport.

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The eHA-GHM Trek Pro is a wireless data logger that monitors temperature, humidity, and light. Its small size and long battery life make it an ideal way to gain visibility into what’s happening to sensitive products in transit and storage.

Features of the Trek Pro include:

Senses temperature, humidity and light 

Up to 3 year battery life while monitoring 

Smaller than a deck of cards 

Durable and water-resistant 

PQS pre-qualified by the WHO

A brief overview of how to turn on the Trek Pro for storage and shipment monitoring use cases.

Begin monitoring with the Trek Pro

1. To start monitoring, slide the switch to the right.

2. Place the Trek Pro(s) into the cold storage area.

3. Devices will continuously monitor conditions

4. Log in to the GHM Web Application (app.eha-ghm.org) and create an Asset.

EHA-GHM Admins can create “Assets'' within Facilities in the EHA-GHM Web App. This allows Admins to repurpose Treks to different areas within their facility, or deploy more, as needed.

Step by Step

1. Log in to the GHM Web Application (app.eha-ghm.org).

2. Select Administration.

3. Select Facilities

4. Select a Facility

5. Select Asset

6. Select Add Asset.

7. Enter the asset name.

8. Select asset type from the drop-down list.

9. Enter the make, model, and serial number for refrigerators or freezers.

10. Select the Trek ID from the drop-down list to associate the Trek devices with the asset.

a. Trek Pro device IDs are located near the QR code on the back of the device.

11. Add a description in the location field to describe where the device will

be located within the storage asset.

12. Select the monitoring start date.

13. Select SAVE FACILITY.

Note: When replacing an existing Trek Pro, add an end date to the original device. You can then add the new device with a corresponding start date.

EHA-GHM administrators can add or edit Facilities in the EHA-GHM Web App. This allows Admins to deploy more storage assets and configure them in the Web App.

Step by Step

1. Log into the EHA-GHM Web Application (app.eha-ghm.org).

2. Select Administration

3. Select Facilities

4. Select + ADD

5. Enter a facility name.

a. Add Facility Location (Optional): Select the Locations tab (if not already selected) and enter the full street address of the facility into the search bar. Wait for the address to appear below, and select the address.

6. Select SAVE FACILITY

Note: Facilities can be added at any level in the Hierarchy.

EHA-GHM Administrators can associate Facilities to an address where goods are monitored in storage.

Step by Step

• Log into the EHA-GHM Web Application (app.eha-ghm.org).
• Select Administration
• Select Facilities
• Select the Facility you would like to add a location to
• Select the Location tab (if not already selected)
• Enter the full street address of the facility into the search bar. Wait for the address to appear below, and select the address. Note: If the street address for your facility does not appear, please reach out to support@eha-ghm.org for assistance
• Select the Facility’s address.
• Select Confirm.
• Select SAVE FACILITY

EHA-GHM Mobile Users can acknowledge alarm Notifications. This clears the alarm from the Trek Pro, and allows the user to mark the alarm as resolved.

Step by Step

• Open the EHA-GHM mobile app and log-in.
• Navigate to Assets  and select an Asset.
• Open Menu 
• Select Acknowledge Alarms.
• Select Acknowledge to reset alarms and warnings.
• You'll receive a prompt that the alarm has been successfully acknowledged.

Note: Acknowledging alarms will clear all current alarms and the Trek Pro button will blink green when pressed. No data will be lost.

EHA-GHM Users can record Alarm Causes and Resolutions when excursions occur within a given asset. This feature can serve as a log, and a historical record, documenting the cause of excursions and good practices to resolve them.

Step by Step

• Open the EHA-GHM mobile app and log-in.
• Navigate to Assets  and select an Asset.
• Select  icon.
• Select the likely cause of the excursion, and select OK.
• Select actions taken to resolve the excursion, select OK.
• Click Save

Note: Documented alarm causes and actions will be saved to the Activity Feed and available for review on both the web and mobile apps.

Feature Available on Android.

EHA-GHM Mobile Users can view min and max temperature recordings on their mobile device for the last 7 full days (midnight to midnight), beginning with yesterday. Any Treks assigned to the asset in the 7-day period will be visible.

To display min/max, Trek data must have been previously transferred to the web app. To keep this data current, transfer Trek data daily.

Step by Step

• Open the EHA-GHM mobile app.
• Navigate to Assets and select an Asset.
• Click on the arrows or swipe the card to navigate between days.
• View the date, max temperature and time, minimum temperature, and time that the temperature occurred.
• When you open the page it will show you yesterday’s min and max data. If no information is available the screen will prompt you to transfer data.

Max = Maximum temperature of any Trek assigned to that asset for the specified day.

Min = Minimum temperature of any Trek assigned to that asset for the specified day.

The data is refreshed about every 12 hours, assuming the device has internet connectivity. The time zone displayed matches the time zone on your mobile device, not your web settings.

Make sure you are connected to the internet. Try uploading data with the mobile device. If something goes wrong, a notification will appear letting you know the transfer was not successful.

Yes, historical data for more than 7  days can be viewed, but only on the web portal. At this time, the mobile app can only display up to 7 days of data, but if you require additional lead times, please contact your EHA-GHM representative and let them know. At this time no, but if you require additional lead times, please contact your EHA-GHM representative and let them know.